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Heartland Shoes is a family owned retail shoe store. They have one store and their competitive advantage is providing a good selection and good old-fashioned customer service. Gross revenue for the store is roughly $250,000 annually. Heartland Shoes has struggled with the problem of poor inventory control. It takes a while to find shoes in the back room for customers (if they are even there). They do not have easily accessible sales records. They struggle to know which shoes to restock. Employees must go to the back room and physically count inventory. They have no computer system and keep information on purchase orders, received reports and invoices in metal file cabinets.
1. Consider the five phases of an SDLC ( planning, requirements gathering and analysis, design, implementation, and maintenance ) and outline for the owner of Heartland Shoes. This outline will provide the owner with some explanation of what building the information system for Heartland Shoes will entail. Since the owner knows little about information systems, be sure to include a context diagram in Phase 2 to help visualize how the inventory system will work.
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