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Five dimensions of senrice quality in?uence

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Reference no: EM133092259

Market researchers have identi?ed ?ve principal dimensions that customers use to judge service quality. Customers use these dimensions to make their assessments. which are based primarily on a comparison of their expectations for the service desired with their perceptions of the service delivered. We then looked at the different types of gaps that can occur when customers' expectations do not meet their perceptions of the service.

a] How do the ?ve dimensions of senrice quality in?uence customer satisfaction In health care facilities? Justify your answers.

1:) Using FOUR (4) points, explain why is measuring service quality difference In between walk- through audit and customer satisfaction survey.

Reference no: EM133092259

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