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First step in customer journey.

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Reference no: EM133341220

Question

Match the following terms to their definitions. Question options: Each step that a customer will go through with a company. What the customer thinks happened when they interacted with the company.

When a customer will advertise for you by telling others about your product or service.

The first step in the Customer Journey.

Interaction with a customer.

1. Touch Point 2. Perception 3. Customer Journey 4. Advocacy 5. Discover

 

Reference no: EM133341220

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