Firm is undergoing business process improvement exercise

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A professional services firm is undergoing a business process improvement exercise to improve productivity, staff morale, and client satisfaction while also focusing on the current and long-term financial results of the company. The firm wishes to compare actual performance to targeted performance in all the areas.

Which performance tool would assist the company in measuring these results as well as overall financial results of its process improvement exercise?

Balanced scorecard

Key performance indicator

Results-based management

Net promoter score

Reference no: EM131375364

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