Firm in service sector management

Assignment Help Operation Management

Reference no: EM132689859

Students will select a firm in Service Sector Management, conduct field research on the firm, and present their findings in a corporate format report. Report includes appropriate indication of source materials, presented in APA referencing format. The paper should cover issues such as: the firm's history, their products or services, the market in which they compete, what their competitive advantages are, what role service plays in their competitive advantages, what their strategic options are, and what your recommendations are. Field research could include visiting the firm, interviewing customers, interviewing industry experts, and being a "secret shopper." Papers should be no longer than 5 pages double spaced written in business memo form. It has to be written as customer-oriented view that would cover issues of how it provides good customer service and how it might provide even better customer service.

Reference no: EM132689859

Questions Cloud

MIS101 Information Systems for Business Assignment : MIS101 Information Systems for Business Assignment Help and Solution, Laureate International Universities - Assessment Writing Service

Difference between job design and job analysis : What is the difference between job design and job analysis? Why is it important for a manager to understand both concepts?

Find what is the ending inventory value at cost : Sales during the current year totaled $3060000, and net markups (markdowns) were $75000 ($111000). What is the ending inventory value at cost?

Think about possible business inquiries : Think about possible business inquiries that could be researched using secondary data sets in the public domain.

Firm in service sector management : Students will select a firm in Service Sector Management, conduct field research on the firm, and present their findings in a corporate format report.

Advise who is liable to remedy the issue : They come to you for advice. Advise them who is liable to remedy the issue, why, and suggest what they might want to do, given the circumstances.

What do you recommend for a performance management strategy : From an HR perspective, If you were the HR consultant for your chosen organization, what do you recommend/propose for a performance management strategy?

Tandem with other business functions : Cite examples of how operations management works in tandem with other business functions. According to you, which function is closest to it? Justify.

How the court might resolve the dispute : Peter, frustrated with Jack's reluctance, Advise Jack if Betty has an indefeasible title to the property and indicate how the court might resolve the dispute.

User Account

All Pages