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1. Training service employees in the fine art of interacting with customers to satisfy their needs
Service variability
Service inseparability
interactive marketing
Internal Marketing
2. A set of buyers sharing common needs or characteristics that the company decides to serve.
Segment Marketing
Target Market
Market Targeting
Niche Marketing
3. A market-coverage strategy in which a firm goes after a large share or one or a few submarkets.
Behavioral Segmentation
Undifferentiated Marketing
Concentrated Marketing
Differentiated Marketing
4. freestanding urban areas with populations in excess of 50,000
Market Segmentation
Micromarketing
Active Information Gathering
Metropolitan Statistical Areas (MSA)
5. Internet auctions site; created by Pierre Omidyar in 1995;one of the most successful e-tailers.
eBay
E-tailing
Firewall
E-commerce
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