Solution-Finished the needs analysis

Finished the needs analysis

Assignment Help Management Theories

Reference no: EM13682315

You have just finished the needs analysis and the initial development of your customer service training program and you are getting ready for implementation. The program focuses on the following competencies: 1) Product knowledge; 2) Technology (using computers, phones, etc.); 3) Laws that impact your products and business; 4) Communication (listening, speaking, writing), 4) Problem solving; and 5) Stress management. The program is customized to fit the various groups.
You are setting up your evaluation system with two primary objectives: to improve the training and to report back to executive management about six months after the program has been delivered. Based on your understanding of the various training evaluation methodologies, which ones would you use and why?

Reference no: EM13682315

Questions Cloud

Equations utilizing the oxidation-number change method : Balance these equations utilizing the oxidation-number change method as well as identify the Oxidizing and Reucing agents MnO4 (aq) + ClO2 (aq) + H2O (l) ---> MnO2 (s) + ClO4 (aq) + OH (aq)

Similarities between traditional approach : Similarities between traditional approach and the human relations approach

Explain what is the vapor pressure of a solution : Explain what is the vapor pressure (in mm Hg) of a solution of 18.0g of glucose (C6H12O6) in 75.5g of methanol (CH3OH) at 27C? Explain the vapor pressure of pure methanol at 27C is 140mm Hg.

Explain what the vapor pressure of the solution : Dissolve 40.0g KCL in 250.0g of water at 25 Celsius. Explain what the vapor pressure of the solution is. Vapor pressure of water 25 Celsius is 23.76mmhg

Finished the needs analysis : Finished the needs analysis and the initial development of your customer service training program

Explain what must the activation energy : The rate constants of some reactions double with every 10 degree increase in temperature. Presume that a reaction takes place at 340 K and 350 K. Explain what must the activation energy be for the rate constant to double as described

Examine why sabermetric : Examine why sabermetric-based player evaluation is such a shock to other executives in basebal

Explain what is the ph of the solution after the naoh : If 50.00mL of 1.00 M HC2H3O2 (Ka= 1.8x 10^-5) is titrated with 1.00M NaOH. Explain what is the pH of the solution after the subsequent volumes of NaOH have been added?

What are some ethical issues that medical records employees : What are some ethical issues that medical records employees face and why these issues are so important?

User Account

All Pages

Finished the needs analysis

Reference no: EM13682315

Reference no: EM13682315

Questions Cloud

Reviews

Write a Review

Management Theories Questions & Answers

What is the hourly capacity of the process

Organization is planning to expand into the china market

What is the difference between line personnel and staff

Rarely held department meetings

The land and have all the contractors

Is knowledge management a priority in your organization

Leadership varies widely by culture and personality

A chemical manufucturer is setting up capacity in europe

A relationship to be considered a binary relationship

Campaign to donate blood to the red cross

You need to ship two ge voluson 730 ultrasound systems from

Rationale for and against policy

Assured A++ Grade

Academics

Major Subjects

Majors

Get In Touch

TERMS & POLICIES

HELP & SUPPORT