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Find which not one of categories use by kaplan and norton

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Reference no: EM132498265

Question 1: The classic balanced scorecard developed by Robert Kaplan and David Norton includes four categories of key performance indicators. Which of the following items is NOT one of the categories used by Kaplan and Norton?

Select one:

Option a. Quality control

Option b. Customer satisfaction

Option c. Financial performance

Option d. Learning and growth

Reference no: EM132498265

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