Reference no: EM133108258

Read the situations. Suppose, you organised training sessions for your employees and now you want to evaluate the effectiveness of each training method/session. Which type of evaluation would you focus on? (Note: Below situations require an understanding of Kirkpatrick's Model, and use the method you justify your selection of evaluation method). 

1. You are a software sales manager and you want your new sales reps to be able to demonstrate the various features of your software. 
2. You are a restaurant owner who installed a new food-ordering computer system with the objective of speeding up the time it takes to serve meals, so you need to train employees on how to use the new system. 
3. You are the HR manager and want to make sure that your staff understands what questions they can and can't legally ask during the selection process. 
4. You are the service desk manager at a retail store and need to train employees on how to effectively deal with angry customers when they return merchandise. You want the employees to remain calm and satisfy the customer. 
5. You are the HR manager responsible for diversity, and you develop a training program to help employees better understand each other and not use stereotypes so that they can work well together.