Find the probability that the employee is idle

Assignment Help Operation Management

Reference no: EM132118068

1. A new shopping mall is considering setting up an information desk manned by one employee. Based upon information obtained from similar information desks, it is believed that people will arrive at the desk at a rate of 20 per hour. It takes an average of 2 minutes to answer a question. It is assumed that the arrivals follow a Poisson distribution and answer times are exponentially distributed.

(a) Find the probability that the employee is idle.

(b) Find the proportion of the time that the employee is busy.

(d) Find the average number of people waiting in line to get some information.

(e) Find the average time a person seeking information spends in the system.

(f) Find the expected time a person spends just waiting in line to have a question answered (time in the queue).

2. Assume that the information desk employee in Problem 1 earns $10 per hour. The cost of waiting time, in terms of customer unhappiness with the mall, is $12 per hour of time spent waiting in line. Find the total expected costs over an 8-hour day.

Reference no: EM132118068

Questions Cloud

The steps in the strategic management process : Why is strategic planning important to a small company? What are the steps in the strategic management process?

What was the average salary listed for the occupation : What were two occupations O*NET found that fit your skills, interests, and experience level desired? Provide the details regarding the following.

Concept says-suggests about consumer behavior : Define each concept and describe how consumers will respond to the new PepsiCo product, given what each concept says/suggests about consumer behavior;

What three manifest needs does mcclellad idenify : What three manifest needs does McClellad Idenify?

Find the probability that the employee is idle : Find the probability that the employee is idle. Find the proportion of the time that the employee is busy.

What changes are needed for unions : What changes are needed for unions to maintain support from their membership, the community, and the employers?

Example of competitive advantage resource : What does a niche strategy imply? Which of the following is an example of a competitive advantage resource?

The new product on instrumental conditioning : PepsiCo wants to base its marketing strategy for the new product on instrumental conditioning, a learning theory.

What are the foreign direct investment laws in cuba : What are the foreign direct investment laws in Cuba? What are the foreign ownership rules in Cuba?

User Account

All Pages