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Find the number of customers balked

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Reference no: EM131619785

Question: In Exercise, in single window system, if an arriving customer balks if three or more customers are in the queue, determine the number of customers balked in each category.

Exercise: Customers arrive at a nationalized bank at the rate of one every 60 ± 40 seconds. 60% of the customers perfonn money transactions and the remaining 40% do other things such as getting the draft, updating passbooks, etc., which require 3 ± 1 and 4 ± 1 minutes, respectively. Currently, there are separate counters for both the activities. Customers feel that if single window concept is introduced, average waiting time could be reduced. Justify by simulating 200 iurivals.

Reference no: EM131619785

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