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A department store in Houston maintains a successful catalog sales department in which a clerk takes orders by phone. If the clerk is occupied on one line, incoming calls are answered by recording machine, which asks to wait. As soon as the clerk is free, the party that has waited the longest is transferred and answered first. Calls come at rate of 14 per hour. The clerk is capable of taking an order in an average of 3 minutes. Calls tend to follow a Poisson distribution and service time is exponential. The clerk is paid $12 per hour, and cost of lost goodwill for customer waiting is $25 per hour. a- What are the arrival and service rates per hour b- Find the average time (in minutes) that a customer must wait until his/her call is transferred to the order clerk. c- Find the average number of customers waiting to place orders. d- Find the average time in the system. e- Find the utilization rate of this system. Also find the probability that there are two or more customers in the system.
What are the basic controllable variables of a production planning problem? What are the four major costs? Discuss and explain each variable. Discus and explain each cost.
Select a Diagnostic Model that you utilize to review aspects of change activities and actions that have been taken by the companies chosen.
The specification limit for a bag of C&A s jelly beans is 5 ounces and 3 ounces. A process that produces the jelly beans has a mean of 4 ounces and a standard deviation of 0.1 ounces. Which of the following measure should C&A use to determine if the ..
How can you prepare an initial response when charged that will attract the interest of the company that posted the RFP?
What policies, standards, or other strategies have been used in your organization to address negative gender-related perceptions of power and/or gender disparities. What other factors (e.g., race, language issues, education) do you think may have ..
Analyze the historical context, basic concepts, strategies, and / or models of public policy. Recommend policy alternatives to deal with a specific problem. Examine the nature, characteristics, models, and / or methods pertinent to the structuring of..
zippy motorcycle manufacturing produces two popular pocket bikes miniature motorcycles with 49cc engines the razor and
Illustrate what is the probability that the supply of circuit boards will be exhausted before the order is received if boards are reordered when the amount on hand drops to 625 boards.
Determine the amount of taxable income for a taxpayer who is claimed as a qualifying child by his parents. He is fourteen and is not legally blind. He is single and has $1,600 of wages and $3,500 of interest income for the 2014 tax year.
What processes at manufacturing firms are really service processes that involve considerable customer contact? Please be specific. Can customer contact be high, even if the process only has internal customers? Please explain.
Described these contaminants by writing a mini synopsis of each, and address how an epidemiologist played a significant part with increasing the safety of the community.
If the company sells at a price of $25, how many units of product have to be sold in order to break even? [algebraic approach only]. If the company sells 10,000 mops at the product price of $25, what will be the contribution to profit?
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