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Recall a difficult situation you've been in before with a manager, boss, coach, colleague, or someone in your personal life. There is no need to name the individual if you are not comfortable.
Example:
Fact: a customer came in and demanded that they receive a refund for something they purchased more than 60 days ago.
Feelings: the customer was upset and irate. They yelled that the item they purchased was poorly manufactured.
Assumptions: the customer assumed that they could return the item because of the quality of the product and we could therefore overlook our store policy (items cannot be returned past 60 days).
Intentions: the customer intended to get their money back because they wanted to purchase a similar product from a different manufacturer.
The real issue is that the customer needed a replacement. While we couldn't offer a refund, we could offer a discount on the new product.
Sam works for a large international manufacturing company. Managers at the company often assign team projects. Sam likes the group projects because
What routing and switching protocols would you choose for your Small Office/Home Office (SOHO) network? What about if you had to work in a small company?
Considering the circumstances, what would you recommend for Apple to do regarding its iPhone production and iCloud data?
What was the best part and/or worst part of this course for you? What recommendations can you offer for improvement of this course for future students?
Finally, the ends-based tradition serves to remind that, good intentions aside, good ethical decisions require a consideration of the consequences of an action.
There are many factors to consider when putting together a successful team.
Read this week's required article: "How Companies Can Get Smart About Raising Prices". In a three- to four-page paper (not including the title and reference pages): Retrieved from the ProQuest database.
What would you advise your company to write into the SLA to protect your assets from a legal perspective?
Provide some examples of sunk cost and escalation of commitment. We do try to justify the reason why we are making the decision but do we put too much thought into it that makes us feel trap?
How should we measure millennial productivity in the workplace compared to baby boomers and how is their productivity different than those from baby boomers?
forecasting for wal-mart how does it relate to product development and services1 how is forecasting carried out in a
Explain AIG needs an addtional $50 million in cash to pay retention bonuses to key corporate executives and It takes out a one year loan with a 20% compensating balance.
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