Find cramers index of association

Reference no: EM131384560

A survey asked customers to rate their overall satisfaction with a service company as well as the speed in responding to their requests.

For both questions, a rating scale of 1-5 was used with the following guidelines: 1, poor; 2, below average; 3, above average; 4, good; and 5, excellent.

Table shows the tabulated frequencies based on responses to both questions. Does response speed influence overall satisfaction? Use α= 0.01. Find Cramer's index of association.

Response Speed Rating	Overall Satisfaction Rating
Response Speed Rating	1	2	3	4	5
1	40	3	0	0	0
2	1	30	8	66	5
3	2	5	49	15	45
4	0	6	33	45	60
5	0	12	15	50	70

Reference no: EM131384560

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