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You are the manager of a local bank where three tellers provide services to customers. On? average, each teller takes four minutes to serve a customer. Customers?arrive, on? average, at a rate of 40 per hour. Having recently received complaints from some customers that they waited a long time before being? served, your boss asks you to evaluate the service system.?
a. The average utilization of the? three-teller service system is ρ=? (Enter your response rounded to four decimal )
b. The probability that no customers are being served by a teller or are waiting in line is P0= nothing. ?(Enter your response rounded to four decimal)
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Explain How can active listening, socio-emotional intelligence, and appropriate responsive strategies help deal with criticism?
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Carol Dweck’s Mindset: The New Psychology of Success; Chapter One-Growth Mindset.
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