Find at least one example of service in car dealership

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Reference no: EM132231455

Find at least one example of a service in a car dealership that falls under each of the following categories. Explain/name the process, and explain why it fits in the category.

(i) (front office is the area of the car dealership where customers or visitors ask for inquiry or any other help where face to face communication occurs.

one example of service falls under this category is reception and sales man in a car dealership where customers asks about the cars and services, charges & others either face to face or via telephone.) this part is good

(ii) Hybrid Office (in the same car dealership as (a)?

(iii) Back office (in the same car dealership as (a)?

c. Choose one of the process examples that you listed above. Create a Fishbone Diagram and show why the process is not as efficient or as correct as it needs to be.

d. Develop a process chart for the process that you described/analyzed in part c

Reference no: EM132231455

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