Reference no: EM132724867

Problem 1: List five conflict resolution techniques you can use to establish the facts, prevent escalation, and work towards an agreeable solution.

Problem 2: Describe the guidelines you should follow when taking responsibility for finding solutions to complaints.

Problem 3: State the eight step procedure usually used in the complaint-handling process.

Problem 4: Identify four organisational constraints you should take into account when deciding how to resolve customer complaints.