Financial performance and customer satisfaction

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Reference no: EM132132065

Complete a balanced scorecard in chart form for Apple Inc that includes the firms's critical success factors in each of the four areas: (1) financial performance, (2) customer satisfaction, (3) Internal processes, and (4) Learning and growth. Be sure that each of the critical success factors are clearly and concisely stated. Explain why each critical success factor was selected and explain why each is important in accessing the success of the company. At least 5 critical success factors for each category in the balance scorecard should be discussed.

Reference no: EM132132065

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