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Please review the following case study and respond to the questions outlines below.
This report serves as a measurement of the effectiveness of the medical facility's billing and collection procedures.
Morningside has detailed procedures in place to collect patient deductibles and co-payments at time of service as well as procedures for billing account balances remaining after payments from insurance. Mr. Anderson calls a meeting with both employees responsible for receiving payments from customers at time of service and accounting personnel responsible for accounts receivable. The employees charged with the responsibility of receiving payments at time of service share an embarrased look and admit that at times of high patient volume, they will sometimes tell patients that no payment is due simply to avoid delays at checkout. The accounts receivable clerks then share with Mr. Anderson how heavy their daily workload is and admit to neglecting to bill patients for balances due when other work needs to be completed. Mr. Anderson now understands the reasons behind the growth in accounts receivable balances.
Harrison, C., & Harrison, W. (2013). The Rising Costs of Medical Services and Health Care Reform. In Introduction to Health Care Finance and Accounting (1st ed., p. 199). Clifton Park: Cengage Learning.
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