Reference no: EM132836362

Write up a list of 10 points about Financial Business Case of a new scheduling system for the hospital?

Here is the interview question.

Question for doctor:

1. What you don't like about the current systems?

2. Do you think every patient should have a different time set up in term of their need?

3. Do the current systems provide the functionality you need?

4. Would you like doctors see each other schedule?

5. What you think about stopping the appointments 30 min before the closing time?

6. Is there anything else that I can help to fix the current systems?

Question for nurse:

1. What are some of the characteristics of a better solution for nurse scheduling?

2. Do you prefer to know the patient situation before seeing them?

3. What are some of the challenges you've seen in current systems schedule?

4. Can you share some of your experiences in the most recent issue that you had with this current system?

5. How long it takes you to get the room ready for a patient?

Question for administrative assistants:

1. Is the current system possible to hack ?

2. What is a disadvantage of the wave scheduling system?

3. What factors should be considered when patient canceled appointment?

4. What is the difficulty to manage the current systems?

5. What you do when the schedule system is down?

Here is swot analysis.

Strengths

1. They have a Scheduling System - they have a scheduling system for every doctor, nurses, and administrative staff., as well for their patient's.

2. Their system is computer-based and not manual - since their systems are computer-based there is no need for a manual recording of the schedule and patient's records example: the hospital just got a new scheduling system. 

3. Centralized place -  place where all the nurses, doctors and administrative assistants can collaborate with each other so it's like a centralized location. because you can kind of build out a scheduling system around it, since everybody is in one place. Example: dr. Edwardes mention some patients need more time so if they have centralized place, he can let the nurses know how long he will see the patients.

4. Motivated and willing to change - They want a system that helps them perform their job better so they're willing to work and get their honest feedback. Example: admins want to improve the schedule system.  

5. They have a good administrative: the hospital has a good stuff in the front desk, and they know the doctor very well. Example: Admin Mashawn, give the doctor time to get the paperwork done.

Weaknesses

1. Disorganize Nurse scheduling - Disorganization on its key front-liners can affect the service quality the hospital can give to its patients' example: the nurses complain about the schedule.

2. The wave scheduling system is outdated & prone to hacking - the system is old and obsolete which can significantly affect the hospital's service functions and sensitive information of the hospital, as well as the patient's records such as payments and treatment solutions, can be in jeopardy. 

3. Staff disorganization - the administrative staff cannot function properly because of the disorganization and lack of direction of the hospital system example: dr. Arpad mention the doctor schedule is not flexible and they can't see each other schedule. 

4. Frustrated and Dissatisfied administrative and nursing staff - since the staffs are frustrated and disappointed with the current state of the system and hospital itself, they could resign and go elsewhere there is a proper system is in place

5. The hospital might go bankrupt - since they have a problem with their system it could generally affect in a way how would they provide the right service for their patients. Example: they might hack the HIPAA.

Opportunities  

1. Improvement for the scheduling system - they have a chance to improve the quality of their service by improving and updating their scheduling system example: the stuff wants to change the system.

2. The hiring of an IT expert for the maintenance of the new scheduling system - to ensure that any problems that would arise in the system they must have an expert where its primary task is the maintenance of the system so that any further problems that would arise in the future can be properly dealt with. 

3. Implement nurses scheduling -  when they're working as well and that might be valuable for the doctors and the assistance to know who's on staff and what their strengths or weaknesses.

4. Mobile devices -  help to remind when you have an appointment stuff like don't forget to bring your driver's license for these medical tests or your insurance card. Example: some patients forget about the appointment.  

6. Logistics -   is a something that is critical to making doctor, nurses and administrative working together well scheduling system as a central Example: dr. Edwardes mention some patients need more time so, he can let the nurses know how long he will see the patients.

Threats 

1. The Doctors, Nurses, and Administrative staff might be pirated by other hospitals - if there has been no significant improvement in the poor scheduling many of the hospital staff might resign go somewhere a system is properly in place

2. Better Scheduling systems of other hospitals -  the staff might see a better opportunity from other hospitals because they can provide better scheduling for its employees

3. Losing patients - the patient might go to other hospitals with better scheduling systems.

4. Crashing the schedule -  the schedule might get down.  

5. Making sequence mistakes - scheduling system make some mistakes like mess up the nurses or doctors names.