Reference no: EM133181764
1. Which is a final phase in the human resources management system implementation process?
A. Unit and integrated testing
b. fit analysis
c. project team training
d. policy and procedure development
2. which benefit would non unionized workers be more likely to have them their unionized counterparts?
a. merit pay
b. flex work arrangements
c. paid sick leave
d. health spending account
3. which statement best describes employee engagement?
a. the level of commitment and dedication an employee has toward an organization
b. the collective understanding of beliefs and values that guides how employees act and behave
c. the energizing force that influences the direction, intensity and persistence of effort
d. the strength of an individual's identification with an organization
4. which assessment is used to determine how well a potential candidate can solve problems on the job?
a. cognitive ability test
b. perceptual ability test
c. personality test
d. emotional intelligence test
5. what is the most important factor to consider in determining whether a human resources strategy will have a positive impact on organizational performance?
a. fit with the marketing strategy
b. alignment with the objectives of the bargaining unit
c. demonstration of real value
d. capitalization on competitor's competencies
6. what data supports the business case for workplace smoking cessation programs?
a. smokers have higher absentee rates than non-smokers
b. smokers perform jobs at a lower standard than non smokers
c. smokers are more likely to experience workplace stress than non-smokers.
d. Smokers are more likely to contribute to workplace conflict than non-smokers.
7. what employee review method is considered to have less subjective bias and to encourage mutual goal setting?
a. critical incident method
b. traits method
c. behavioural method
d. results method
8. what is Lewin's change management model based on?
a. comparative analysis
b. force field analysis
c. ratio analysis
d. cost benefit analysis
9. the concept that individuals are motivated by a need for power, achievement or affiliation is consistent with which theory of motivation?
a. Maslow's hierarchy of needs theory
b. Alderfer's PAA theory
c. McClelland's acquired needs theory
d. Herzberg's two factor theory
10. what stress management training technique helps people think purposefully about events in new ways?
A. mindfulness
b. positive psychology
c. cognitive-behavioural
d. manifestation
11. what is a key strategy for managing resistance to change?
a. promotion
b. restructure
c. empathy
d. compensation
12. what is the first step in choosing a test to assess job applicants?
a. identifying a test with high validity
b. identifying a test with high reliability
c. reviewing the selection process already in place
d. determining the attributes important for job success
13. which is a qualitative method of forecasting future human resources needs?
a. trend analysis
b. regression analysis
c. scatter plot technique
d. Delphi technique
14. asking an interviewee about a time they had a conflict with a co-worker is an example of which type of employment interview question?
a. non-directive question
b. simulation question
c. situational question
d. behavioural-based question
15. which term refers to the percentage of applicants who proceed to the next stage of the selection process?
a. proportional ratio
b. recruitment ratio
c. regression ratio
d. yield ration
16. the "glass celling" is an obstacle to which type of diversity?
a. educational
b. ethnicity
c. ability
d. gender
17. what is the most effective way to reduce turnover in new employees and actively socialize them to enable strong cultural alignment?
a. orientation program
b. manager-led orientation
c. onboarding process
d. buddy system
18. what is the primary reason that consistent, up-to-date documentation is important for effective employee discipline and related grievances?
a. the burden of proof rests with the employer
b. discipline starts once a recorded warning more seriously
c. employees take written warning more seriously
d. employers need paperwork to adhere to employment law
19. in the analysis of compensation survey data, what does the statistical term "the 25th percentile" refer to?
a. the point along a continuum at which 75% of the observations or cases fall below
b. the point along a continuum at which 25% of the observations or cases fall below
c. the point along a continuum at which the observations or cases fall below the poverty line
d. the points along a continuum that correspond to the highest and lowest 25% of the observations or cases.
20. according to the adaptive character of thought (ACT) theory, learning lakes place in which three stages?
a. declarative knowledge, analytical thinking, decision making
b. declarative knowledge, knowledge compilation, proceduralization
c. knowledge compliation, analytical thinking, decision making
d. knowledge compliation, analytical thinking, proceuralization