Feeling confused and anxious

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Reference no: EM133844817

Case study - Beryl Ellis

Your client Beryl is a 94-year-old female who has been receiving home visits from another colleague for the past five years. You have been called at very short notice to visit Beryl's home after your colleague had to permanently leave work. You've been requested to undertake domestic assistance but you weren't told any more specific information. After arriving at the client's home, you are greeted by Beryl's daughter. She explains to you that Beryl is feeling confused and anxious about having a new worker.

Question 1.

How would you clarify the purpose of your visit to Beryl's home?

Question 2.

What steps can you take to help ease the transition for Beryl with having you as a new home support worker?

Reference no: EM133844817

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