Fcs240-foundations of customer service

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Reference no: EM132892799

Course = FCS240 - Foundations of Customer Service

Provide an example of a Service Breakdown that you have experienced:

1. Describe the situation and provide a detailed description of the service breakdown (or service breakdowns if more than 1 occurred in the same experience).

2. Explain what the organization did in order to recover / fix the service breakdown.

Reference no: EM132892799

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