Family and social services administration

Reference no: EM13259922

1. For what purposes of control was Indiana's privatized social-services system created in the first place?

2. In what areas of control was the new system supposed to improve the operations of the Family and Social Services Administration (FSSA)? In what ways did the new system affect the following levels of control at FSSA (a) financial, (b) structural, and (c) strategic?

3. In your opinion, how did the approach of IBM and ACS to bureaucratic control contribute to the collapse of the privatized system? In what ways might decentralization have improved its operations?

4. Refer to each of the characteristics of effective control in order to explain why the privatized social-services system proved to be ineffective.

Reference no: EM13259922

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