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Faircloth financial and map current process

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1. Complete Problem 1 from the end of Chapter 2: You have just graduated from college and are looking to buy your first car. Money is tight right now, so you are concerned with initial cost as well as ongoing expenses. At the same time, you don't want to drive a slow, ugly car like your parents do. You have narrowed your choices down to two vehicles: a Honda Enigma and a Porsche Booster. Based on the rankings in the table (found under Chapter 2, Problem 1 in the textbook), calculate the value index for each car. Which car provides you with the greatest value? Use formulas to calculate the answer to one decimal point.

2. From Chapter 4, Problem 13, read the current home equity loan process at Faircloth Financial and map the current process. Identify any rework loops and delays in the process. What causes these? What is the impact on cycle times? How might this affect customers' willingness to do business with Faircloth? What changes might you recommend to redesign this process with the needs of the customer in mind?

Reference no: EM132843234

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