Reference no: EM132897451

Factors of e-learning(e.g. Zoom) platform affecting user satisfactionGuidelines: The 20 questions include:

You will need to design a questionnaire for the study as a vehicle to find solutions for improving continued usage of e-learning/user satisfaction. Your questionnaire must include an introduction and 20 questions.

1. Two filtering questions (Hints: you want to exclude respondents who cannot provide useful and relevant information);

2. Three classification questions (two demographic variables and one lifestyle variable) (hint: a lifestyle variable is one that classifies interests, opinions, behaviours, or behavioural orientations of an individual);

3. A 5-item scale developed by you for measuring the "System support".

4. A 5-item scale developed by you for measuring the "Personalization".

5. A 5-item scale developed by you for measuring the "User satisfaction".