Reference no: EM133418642

Questions

1. Which of the following is NOT an impediment to listening?

Focusing on the speaker's language use

Interpreting what the speaker says based on the speaker's group membership

Listening for the speaker's issues

Listening to validate theories about the speaker

2. Active listening developed from the theories of Carl Roger's person-centered therapy involves:

guiding the speaker in a certain direction.

providing information and advice.

responding to requests for evaluation and judgments.

seeing things from the speaker's point of view.

3. Which of the following is a symptom of groupthink?

Continued examination of the consequences of group decisions

Leaders and group members work together to seek out dissenting information.

Recognition of the group's vulnerability

Self-censorship of challenges to the group's consensus

4. Which of the following facilitates listening for conflict management?

Don't allow uncomfortable periods of silence.

Don't ask the speaker to define words the listener doesn't understand.

Ignore the feelings underlying the speaker's messages.

Make frequent summaries of facts and issues.

5. Research cited in Chapter 1 suggests that parents are more likely to use what conflict strategy with their children?

Coercion

Disengagement

Negotiation

Withdrawal

Evidence suggests parents prefer negotiation but more often practice coercion.

6. North American middle class adolescents (ages 11 to 18) of European ancestry are more likely to end disagreements with SIBLINGS through:

disengagement rather than negotiation.

negotiation rather than coercion.

negotiation rather than disengagement.

withdrawal.

7. Which of the following is the best way to respond to periods of silence when listening?

Allow the speaker to reflect, deal with emotions, or perhaps be motivated by the silence.

Ask the speaker to explain why they aren't speaking.

Explain that the silence makes you uncomfortable.

Understand that the silence means that the speaker has said all that there is to say.

The listener should not be afraid of silence. Periods of silence may help the speaker reflect, deal with emotions, or be motivating to continue speaking.

8. The first stage of effective listening is:

hearing and attending to what the speaker has said.

deciphering meaning from what the speaker has said.

remembering what the speaker said.

thinking critically about what the speaker has said.

9. Feedback in active listening involves:

issues only to avoid any emotions the speaker may have expressed.

only nonverbals of eye contact, head nods, and leaning forward so as not to interrupt the speaker.

parroting only the words of the speaker.

restatement of the speaker's words and feelings and attitudes.

10. Paul strongly disagrees with his volunteer group's activities in the community but continues to participate and raises no objections in meetings. Is Paul involved in realistic conflict?

No, because there is no expressed struggle

No because there is no relationship and interdependence between Paul and other volunteers

Yes, because he is interfering with his group's work

Yes, because Paul holds incompatible goals

11. Which of the following is true for both the competing and accommodating conflict styles?

Both exhibit a high degree of assertiveness

Both exhibit both a high degree of assertiveness and a high degree of concern for others

Both exhibit a low degree of concern for others.

One exhibits a high degree of assertiveness and the other a high degree of concern for others

12. The first step in helping an individual involved in a dispute is to help that person determine:

alternative solutions.

communication strategies.

possible outcomes to the dispute.

their conflict style and the likely style of the others involved in the dispute.

13. A likely outcome of power imbalance is:

both the high power person and the low power person may refuse to enter into negotiation but for different reasons.

the high power person will be forced to make unwanted concessions.

the high power person will seek to build even

more power before being willing to negotiate.

the low power person can get what it wants with engaging in negotiation.

14. Withdrawing from dealing with conflicts is known as what conflict style?

Accommodating

Avoiding

Collaborating

Compromising

15. The unidimensional model of conflict such as presented by Morton Deutsch describes the conflict styles of:

accommodation.

avoidance.

competition versus cooperation.

compromise.

16. The quotation "Power is not only what you have but what the enemy thinks you have" is attributed to:

Saul Alinsky.

Mary Parker Follett.

Martin Luther King, Jr

Max Weber

17. Which of the following is not true about the collaborating conflict style?

Collaborating can be time consuming.

Collaborating does require a high level of trust between the parties.

High power individuals may pretend to collaborate to gain information for later competitive approach.

Most people accept collaboration as a expedient style of dealing with conflict.

18. In a weather disaster, a person with survival skills may have several sources of power but certainly has:

charisma.

coercive power.

expert power.

referent power.

19. Mary Park Follett's concept of "power with" involves:

accepting that there is one best way to perform tasks.

forcing others to behave in a certain way.

top-down decision making.

working cooperatively with others by sharing power.

20. A major sports figure who is sought out by advertisers may have several sources of power but certainly has:

coercive power.

expert power.

referent power.

reward power.