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Facilitated resolution of a difficult situation

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Reference no: EM133227275

Reflect on a time when you facilitated resolution of a difficult situation with a client, and answer the following questions.
a) Briefly outline the situation, remaining neutral/objective in your language.
b) Describe your organisation's policy or protocol for dealing with this issue.
c) Reflect on, analyse and describe how you contributed to the issue.
d) Describe how you resolved the issue.
e) Reflecting on this experience, what is one thing you might do differently in a similar situation? If you can't think of a difficult situation you resolved, contact the teaching section for assistance.

Reference no: EM133227275

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