Reference no: EM133186430

You are a staff of customer service department.

Part 1: Describe a key event, decision, responsibility, challenge, or issue that occurred during the prior week at your externship that you had some involvement with. You can talk about customer successes, how you may have dealt with a difficult situation, interactions with your co-workers and supervisors, success stories, highs and lows, problems and concerns. Provide at least one example of something you have learned or became better at doing over the course of the week.

Part 2: Write a response to the discussion questions below.

Organizational Culture. Think about your externship organization's service culture.

• What do you believe is the service philosophy of your current company?
• List three things that make your externship unique.  
• What factors (positive or negative) about employee performance at your externship stand out in your mind?
• What factors about the culture within your externship detract from effectiveness?
• If you were managing your externship, what service culture aspects would you change? Why?

IMPORTANT: Please provide as much detail as possible. You will not be given credit if your answers are incomplete