Reference no: EM133360054

1. Which of the following is NOT a disadvantage of telecommuting?

Employees experience issues with work/personal boundaries.

Employees experience less creativity due to a lack of collaboration.

Employees are more engaged in their work.

Employees are left out of social activities.

2. James and Melanie are both customer representatives at a call center. Their job and daily goal are to take care of 30 calls with the customer satisfaction level being higher than 3 points (in a 5-point scale). One day, the manager of the call center asked James to lower the volume of calls that he take (to about 15 calls per day) and train the new customer representatives during the time that he does not take calls. At the same time, the manager asked Melanie to stop taking calls and manage the customer service quality monitor system within the call center. The changes in job design for James can be viewed as (1)_________________ and for Melanie can be viewed as (2)_________________,

(1) job enlargement, (2) job analysis

(1) job enlargement, (2) job rotation

(1) job analysis, (2) job expansion

(1) job rotation, (2) job enlargement

3. According to the video Job Analysis (by Professor McPherson), why is task-based job analysis still common despite our economy moving toward more competency- and skill-based jobs?

It is the most cost-effective type of job analysis.

It is the most strategic type of job analysis.

It is the most legally defensive type of job analysis.

It is the easiest type of job analysis to conduct.

4. Howard's is the marketing manager at K-Tech, a cell phone manufacturing company. His calendar is filled with meetings with heads of the companies, interviewing new employees, giving interviews to tech magazines, and attending presentations and seminars in various countries. Howard feels that every workday he has something different to do, and he is never bored with his job. According to the job characteristics theory, which of the following is true about Howard's job?

It has low labor equity.

It has high variety.

It has high moral significance.

It has low autonomy.

5. In K-Tech, a cell phone manufacturing company, a mentor is assigned to a newly hired employee. The mentor reviews new employee's work and provides tips on improving productivity. In this example, K-Tech is trying to address which of the following critical psychological states that make work satisfying for employees?

Meaningfulness of work

Knowledge of results

Variety

Autonomy

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6. The HR manager of L&M Consulting knew that she hired 14 new employees last year leading her to predict that she would need about 14 new employees in the new year. This is an example of _________.

trend analysis

judgmental forecasting

interest rate forecasting

ratio analysis

7. HR managers need to scan the external environment to properly forecast labor demand. When interest rates rise, the demand for houses and for the workers who build them tends to ____________.

stay the same

increase

decrease

fluctuate