Exploring possibility of moving call center back to canada

Reference no: EM133523499

Assignment:

1. A Canadian bank has received multiple complaints from customers concerning its Philippines-based call center. The bank is exploring the possibility of moving the call center back to Canada. This would require the closure of the Philippines operation and the establishment of a Canadian-based operation. Setting up the new call center in Canada would require significant efforts in HR planning to ensure a smooth transition of operations. The HR director has tasked you?(the HR manager)?with investigating various options including downsizing, restructuring, and/or retraining.

2. Critically evaluate?the major concerns and problems faced by an HR manager in?such a?scenario and?make a recommendation as to how you (in the role of HR manager) might approach these circumstances. What should?your?first steps be?

Reference no: EM133523499

Questions Cloud

Discuss healthcare human resources 320 in professional : How will you apply what you have learned in this course Healthcare Human Resources 320 in your professional and personal life?

Describe what you will do specifically in your classroom : Describe what you will do specifically in your classroom to enhance the language and vocabulary development of your first graders.

Discuss the importance of establishing common core state : Discuss the importance of Establishing Common Core State Standards, Classroom Norms and Expectations.

Describe kohlbergs levels of moral thought : Describe the theoretical distribution of IQ scores and Describe Kohlberg's levels of moral thought

Exploring possibility of moving call center back to canada : Setting up the new call center in Canada would require significant efforts in HR planning to ensure a smooth transition of operations.

Analyze the questions according to the requirements : COM 3404- Analyze the questions according to the requirements. Add one take away from this article, one from this practice quiz, and one from this videos.

Macrosystem and chronosystem that affect you because : Give examples of the exosystem, macrosystem and chronosystem that affect you because you live in California, USA

Responsibilities of the clients in order to meet these goals : who was in homelessness that is blind on one eye, cataract on the other eye and is going through kidney failure

Difference between biarticular and uniarticular muscles : Discuss the importance of knowing the difference between biarticular and uniarticular muscles, and how these muscles influence joint activity

User Account

All Pages