Reference no: EM132358275 , Length: 8 Pages

Knowledge Management Assignment -

Topic: Comprehensive analytical case study

Explore the promising areas of Knowledge Management in organizations. Explore at least one technology that facilitates the Knowledge Management by reading at least two relevant papers published in the year 2006 onwards. Then reusing solutions and findings from these researches as well as their own proposal to apply on their organizations (it could be their workplace, their academic institution, or an organization they have dealt with). Exploring of the technology should be in the form of listing the related features that supports or implements Knowledge Management principles and applying them in the selected organization(s) or domain.

The suggested topics are:

1. Enterprise Resource Planning (ERP) - Preferred

2. Customer Relationship Management (CRM)

3. Supply Chain Management (SCM)

Guidelines - The paper should be prepared as per the below guidelines.

Executive Summary - ½ page

This un-numbered section is used to highlight all the major points covered in the report and serves as an abstract or overview for the readers. It should answer the following questions: What are the research topic(s) that the research papers cover? What are the aspects of the orgnisation under study? What are the problems or knowledge gaps? What is the role of knowledge management to address these issues?

1. Introduction - 1-2 pages

Introduce target organization/domain that s/he selected, its culture, its nature of business number of employees, ... etc. Briefly discuss the operational issues and other relevant aspects of the selected organization. Highlight how the organization/domain manages knowledge. Explain briefly the selected topic (from research papers) you are going to apply for highlighted issues.

2. Problem Identification and Analysis 2-3 pages

Motivate and abstractly describe the problems in the organization (not in the research papers), that you are addressing and how you are addressing them. What are the problems? Why are they important? How are they affecting organization performance/profitability with regard to Knowledge Management? What are the conceptual and practical causes for the problems? Notice that the problems in the research papers could be different from the problems in the target organization. This is not a problem at all we are looking at a solution that could be used across domains or organizations.

3. Major Problems -2-3 pages

Identify major problems faced by the target organization. State the problems in order in which they need attention. Only consider problems related to Knowledge Management which you are going to address later in the report as well.

4. Identification and Evaluation of Alternate Solutions- 3-4 pages

For each major problem identified in previous section, show how solutions from your reading can be reused, suggest and evaluate different possible solutions. Based on the merit you may classify which solutions are cost-effective and easier to implement. Compare your suggestion with the findings in the papers. In other words, you are not only going to reuse solutions from the research paper but also suggest additional solution(s).

5. Recommendations 2-3 pages

In this section you may recommend best solutions in term of cost, effectiveness and efficiency ... etc. from the solutions listed in previous section. You may report the details of the topic/technology selected in this section. Discuss the tool/application selected, its applicability in Knowledge Management domain, how it solves the problems in question and other technical details and features you want to include.

Note: The number of pages may vary however, the minimum number of pages is 6-8.