Reference no: EM133646829 , Length: Words Count:700

Assignment:

Welcome to this assignment, here you will have the opportunity to reflect on your fondest memory as a customer in the hospitality business. This exercise will allow you to explore the positive experiences you have had as a customer and gain insights into the values and practices that contribute to exceptional customer service. In this section, you will be asked to describe your fondest memory and explain why it was meaningful to you - it could be a vacation with your family, a meal with friends, childhood visits to a theme park for example.

Cover Page 0:

1. Assignment Number and Title

2. Business Name and Picture

Part I

1. a brief description (around 100 words) of your fondest memory as a customer in the hospitality business. It could be a hotel stay, a dining experience, or any other encounter with a hospitality establishment. Name the business, describe it and include its location. Start the paragraph with the line

2. Reflect on why this memory stands out to you. Consider the elements that made it special, such as exceptional service, personalization, attention to detail, or a unique atmosphere. (+/- 100 words)

3. Explain how this experience has influenced your perception of the hospitality industry and the importance of customer service. (+/- 100 words)

Part II Lesson Application and Writing Skill Development Page 3 & 4:

1. Review and reflect on the chapters/lessons we have covered in class so far - weeks 1 to 3.

2. Identify and explain what key principles or ideas have stood out or been of particular interest to you from Chapter/Weeks 1 to 3. (+/- 50 words)

3. Reflect back on the hospitality experience you wrote about in Part I and connect how the ideas from our lessons have been applied or impacted that business you wrote about. (+/- 100 words)

4. Reflect on the potential challenges the brand/business might face in maintaining its business model and ensuring consistent service quality across locations. (+/- 50 words)

Part III Conclusion Page 5:

1. Describe how the brand/business strives to create a positive customer experience. Discuss any specific initiatives, such as loyalty programs, personalized services, or community engagement. (+/- 50 words)

2. Reflect on the broader implications of this assignment on your understanding of the hospitality industry and its customer-centric approach. (+/- 50 words)

3. Discuss how this assignment has influenced your perspective on your future career in hospitality and your commitment to delivering exceptional customer service. (+/- 50 words)

4. Conclude by identifying one actionable step you can take to apply the insights gained from this assignment to your future endeavours in the hospitality industry. (+/- 50 words)