Explanation of benefits for that date of service

Reference no: EM133623569

The medical assistant noticed that Mr. Jones was seen for a follow up appointment prior to the 5/19/XX date of service. He was also seen on 4/30/XX. However, the office has not yet received an Explanation of Benefits (EOB) for that Date of Service (DOS). The medical assistant call Wellmark Healthcare to inquire and the insurance representative answers. how would the medical Assistant interact with the insurance representative? What type of questions would the medical assistant ask? Is professionalism important or not? If so, why or why not?

Reference no: EM133623569

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