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Explains the key performance indicators used for it service

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Reference no: EM133594837

Assignment: IT Policy & Strategy

Using the IS alignment work and the financial analysis from Week 6, submit a complete IS strategic plan. Your paper should include at least 5 references from peer-reviewed journals associated with how other companies are using the technologies you are recommending. The strategy should include the technologies you plan to implement, your plan for sourcing the IS work, and the governance model you plan to use to sustain the IS operation over the long term. You should include specific projects with a timeline for implementation in your strategy. Make sure you also include the financial analysis. Your IT strategy should also specify some key performance indicators (KPIs) to measure the effectiveness of IT. The website below can help you identify the KPIs for your strategy.

The website ITIL Key Performance Indicators. Explains some of the key performance indicators used for IT service management in the ITIL governance framework.

Reference no: EM133594837

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