Explain work in project groups

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Reference no: EM13111451

A local public relations firm that arrogances itself on customer satisfaction has been experiencing several employee-related problems. Workers in this company work in project groups consisting of three to seven people. These groups work closely together for long periods of time on numerous customer accounts. In the past six months customers have criticised about the quality of employee decisions the quality of interactions they've had with the group, as well as the outputs of the groups. Some of the more minor, however important, accounts have been lost. On top of this employees in project groups are becoming disgruntled with each other and complain of conflicts as well as interpersonal problems as well as a lack of leadership. Criticisms to managers about project group members have nearly doubled.

Reference no: EM13111451

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