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Explain why you chose the concepts or principles

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Reference no: EM133071866

Use at least one or two relevant concepts or principles from the readings to drive an outline of a brief plan for the call center of this organization given the following details:

-Assume that the volume of calls has increased dramatically and rapidly

-CEO Tony Hsieh maintains that the same level of customer happiness and employee satisfaction must remain stable

-Explain in your plan whether the call center model will need to change or not. If so, how and why. If not, why not.

-Explain why you chose the concepts or principles you did to drive your plan outline.

Reference no: EM133071866

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