Reference no: EM133204762

CASE Study: RECRUITMENT DILEMMA

Puan Salamah Abdullah is the Human Resources Manager for the Company Gate Telecommunications Ltd. which is headquartered in Kuala Lumpur. There is one vacancy for the position of Customer Service Executive in the Service Department Online customers (Telecentre), in Prai, Penang. There are two the shortlisted candidate is Halini Helmi, who just graduated from local university and Catherine Lim who also recently graduated from a famous university in the United States. After the end of the interview stage first run in Kuala Lumpur, Puan Salamah has contacted

Mr. Siva, Northern Region Manager. He told Mr. Siva about those two candidates who have been shortlisted by them at the headquarters. Here is additional information for both candidates:

Name: Halini bt Helmi
Age: 24 years old
Qualification : Bachelor's Degree in Management, Universiti Rakyat Sabah,
Malaysia.
Status: Married
Work experience : None
Spoken language: Bahasa Malaysia and English
Name: Catherine Lim Lai Ying
Age: 24 years old
Qualifications : Bachelor's Degree in Management, Western California University,
USA.
Status : Not Married
Work experience : Worked part-time at Pizza Hut, California Square (1 year)
Spoken languages: Bahasa Malaysia, English and Mandarin
Based on the mini case above, solve the following:

(a). Select a panel of interviewers who will interview these two candidates. Explain why they were chosen as interviewers?

(b). To help the panel make the right decision to select candidates which fits the position of Customer Service Executive online at the Telecentre, Prai, list 10 questions that will be asked to these two candidates.

c). Explain to Mrs. Salamah in detail, FOUR (4) ways can you use to interview this candidate more effectively.