Explain why quality became the most important issue

Reference no: EM13700125

Part 1:

Explain why quality became the most important issue facing American business in the 1980s. In addition to economic competition from Japan, what other factors may have contributed to the importance that quality has assumed?

Part 2:

Cite several examples in your own experience in which your expectations were met, exceeded, or not met in purchasing goods or services. How did you regard the company after your experience?

Reference no: EM13700125

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