Reference no: EM132260437

1. This question contains two parts; be sure to answer both. First, define productivity and explain why increasing productivity is important. Second, imagine that you are the manager of a large chain grocery store. Suggest at least three ways that you might improve productivity at the store.

2. This question contains two parts; be sure to answer both. First, list the steps in the control process. Next, discuss how you would use each step in the control process to manage a team project for one of your classes. Assume the team is made up of five members including you, and the team's performance counts for 25 percent of the grade.

3. Imagine that you are the general manager of the student union at your school. Explain the six areas of organizational control and how each is relevant to improving the students' satisfaction with the operation of the union.

4. You manage an Apple Store. Explain how each of the four perspectives of the balanced scorecard is relevant to your business.

5. You are the manager of a local pizzeria that has both sit-down service and delivery service. Describe at least three TQM techniques and explain how the pizzeriea might implement each.

6. Imagine that you manage a high-volume electronics store, Electricity, Inc. Each of the salespeople has a very ambitious monthly sales goal; for the store to meet its overall goal, all of the salespeople need to meet their individual goals. Apply each of the four keys to a successful control system to Electricity, Inc., explaining how you would implement an effective control system.