Explain why an unhappy customer is not good for business

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Reference no: EM133417625

Questions:

  1. Explain how you can overcome barriers to communication with customers who have a hearing impairment.
  2. Outline four keys way of providing excellent customer service.
  3. Explain why an unhappy customer is not good for business.
  4. Explain the importance of understanding customer behaviour and two techniques that can be used to analyse customer behaviour.

 

Reference no: EM133417625

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