Explain why a company committed to best practice

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Reference no: EM133020411

1. Explain why it is unlawful for a retailer to display a sign to say that no refunds are provided.

2. Discuss whether consumers are legally entitled to a refund or replacement if they change their mind when buying a product or service.

3. Explain what information is commonly found in an organisation's complaints policy and procedure.

4. Explain why a company committed to best practice customer services may choose to measure its service standards.

5. Explain the importance of monitoring complaints, including how keeping records of complaints can help the organisation better its customer service approach.

Reference no: EM133020411

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