Explain when and where the situation occurred

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Reference no: EM133382083

Questions: After reviewing all of the instructional content for Week 7, reflect on an interaction you have had as a customer when it was evident that the business or organization that you were dealing with had a positive approach to customer management and valued the voice of the customer.

Describe the situation that you were involved with, the type of business you were dealing with and the product/service or products/services that were offered
Explain when and where the situation occurred
Explain with whom from the business, by position, you interacted
Describe what the business did to support you as a customer
Explain how the business engaged with you to solicit your input and feedback
Outline what actions the business took to ensure your engagement
Explain the outcome of the interaction
Finally, summarize how you felt after interacting with the company representative
How likely you are to do business with the company in the future
Have you recommended this company to others
What benefits, risk and opportunities do you believe exist for the company when engaging customers

Reference no: EM133382083

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