Explain what went wrong with the service experience

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Reference no: EM133200822 , Length: Wrod Count: 250 words.

Discussion Post: Services Marketing

1. What happened?

• Explain what went wrong with the service experience.

2. How was the service error handled?

• What was the end result?

3. What could have happened?

• What would you have done differently?

4. Was there a service recovery paradox?

• Would you still use this service provider?

Reference no: EM133200822

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