Explain what may have caused the intercultural blunder

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Assignment:

Critical Thinking

1. Reflect on the comments about communication made by business tycoons and billionaire investors Richard Branson and Warren Buffett. You will find them in the Office Insider features at the beginning of this chapter. What lessons can you glean from the two quotations?

2. Do you think executives and managers spend more time listening than do workers? Why?

3. What arguments could you give for or against the idea that body language is a science with principles that can be interpreted accurately by specialists?

4. When Procter Gamble launched its Pampers brand in Japan, the diaper package confused and disturbed customers. As in the United States, the package featured the picture of a stork delivering a baby. Why were Japanese parents perturbed? It turns out that the myth of a stork carrying babies to expectant parents is unknown in Japan. Instead, according to Japanese lore, giant floating peaches deliver offspring. Can you explain what may have caused the intercultural blunder? How could Procter Gamble have avoided it?

5. You know that it's not acceptable to make ethnic jokes, least of all in the workplace, but a colleague of yours keeps invoking the worst ethnic and racial stereotypes. How do you respond? Do you remain silent and change the subject, or do you speak up? What other options do you have in dealing with such a coworker? Consider whether your answer would change if the offender were your boss.

Reference no: EM133646960

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