Reference no: EM132325086

Lead and Manage Team Effectiveness Assignment -

Assessment Task 1 - Written Questions

Knowledge Questions -

1. How would you provide feedback to team members to encourage, value and reward individual team efforts in your organisation?

2. What process would you develop at your workplace to ensure that issues, concerns and problems identified by team members are recognised and addressed?

3. How will you support your team in identifying and resolving work performance issues?

4. How does the team communicate with each other and with their leader? For example, what words do team member's use, what communication channels are used, do team members really listen to each other, how are decisions made? How can communication be improved?

5. Describe the roles that are present in the team. In what ways do tasks succeed or suffer because certain behaviours are not used?

6. How would you enhance the organisation's image for all stakeholders?

7. How do/would you serve as a role model for others? What actions do/would you take and what behaviours do/would you demonstrate?

8. How would you communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders?

9. What are group dynamics and how can they affect your team?

10. Provide three strategies that support team cohesion, participation or performance.

11. What strategies could help your team to gain consensus?

12. What strategies or steps could help about issue resolution?

Assessment Task 2 - Case Study

PART A -

1. Read the email message in attached file and answer the question.

Question - Explain what is wrong with the manager's approach?

PART B - Imagine that you have now taken over as manager of the Knife Edge hotel.

Please read the Case study properly and consider yourself as a new manager at the Knife Edge hotel and answer the following questions in the form of report.

2. What will you communicate to the team and discuss how will you communicate the performance of the team to the stakeholders by considering the organizational policies and procedures? Also how could you facilitate two way flow of information between team and management relevant to team performance?

3. How will you consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organizational goals, plans and objectives? And how will you encourage them to participate in and to take responsibility for team activities, including communication processes?

4. Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities.

5. Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team.

6. Develop performance plans by using any performance plan template to establish expected outcomes, outputs, key performance indicators (KPI's) and goals for individuals or the team which incorporate input from stakeholders.

7. How are you going to support team members in meeting expected performance outcomes?

8. Lastly evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders?

Assessment Task 3 - Role Play

Role Play -

You must now participate in a group discussion about performance issue you have identified and the strategies you would like to implement in your report. You will act as the manager at the Knife Edge hotel and your assessor and your classmates will join as other employees. The role play should run for a minimum of 30 minutes. Your assessor will look into the areas of your performance to:

1. Clarify individual and team performance role, responsibilities and expectations.

2. Discuss key performance indicators (KPIs) and goals with work team to develop performance plans.

3. Listen to input, answer questions from team members and support them to achieve their targets including arrangement of mentoring and training.

4. Develop and implement policies and procedures to ensure team members take responsibility for own work.

5. Develop and explain the processes to identify and address issues.

6. Act as role model and encourage individuals to participate in the discussion.

7. Use proper communication strategies with different stakeholders including employees, line managers and others.

8. Evaluate different solutions and meet agreements on final decisions.

9. Create necessary action plans for your team member to help implementing.

Attachment:- Assignment File.rar