Explain what is overall satisfaction with bank of america

Reference no: EM13124084

Quality Progress, February 2005, reports on the results achieved by Bank of America in improving customer satisfaction and customer loyalty by listening to the "voice of the customer." A key measure of customer satisfaction is the response on a scale from 1 to 10 to the question: "Considering all the business you do with Bank of America, what is your overall satisfaction with Bank of America?

Reference no: EM13124084

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