Explain what is meant by total quality management

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Reference no: EM133278382

Question 1 Explain why quality is important to internal and external customers in the workplace. (1.1)

Question 2 Explain what is meant by 'Total Quality Management'. (1.2)

Question 3 Explain the difference between design quality standards and process quality standards. (1.3)

Question 4 Explain the cost of quality in the workplace. (1.4)

Question 5 Describe a quality system used in the workplace. (2.1)

Question 6 Identify quality standards set for the workplace. (2.2)

Question 7 Describe tools used to monitor quality in the workplace. (2.3)

Question 8 Describe records for maintaining quality in the workplace. (2.4)

Question 9 Identify positive steps to improve quality in the workplace. (2.5)

Question 10 Identify practical steps to improve quality in the workplace. (2.5)

Reference no: EM133278382

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