Explain what is meant by capacity management

Assignment Help Other Management

Reference no: EM132123

QUESTION 1

(a) The management of quality in a service environment is, without doubt, different from that in a manufacturing situation.
Discuss why this is the case, illustrating your answer with suitable examples.

(b) The ISO 9000 series of quality management system standard is fast becoming a de facto requirement for doing business in many industries, despite the fact that it is a voluntary standard.

Critically evaluate the benefits and drawbacks of implementing such a system in the service industry

QUESTION 2

(a) Using a service organisation of your choice, explain how can service recovery from a service failure be a blessing in disguise?

(b) Discuss using a service organisation of your choice, the extent to which the principles of job design could contribute to the effective performance of an operating system

QUESTION 3

(a) A customer waiting in line is potentially a lost customer. Choose a service organisation of your choice, suggest and explain the strategies that operations managers could use to make waiting less painful

(b) Explain what is meant by capacity management and discuss its effect on the planning policies of a hotel administration?

QUESTION 4

(a) Location is always considered of particular importance in operations. Suppose the following businesses are considering locating in your community:

A sporting goods store
A fast-food restaurant

Discuss the positive and negative location factors for each of these businesses

(b) Using a service organisation of your choice, discuss any two of the following layouts-

Process layout
Product layout
Fixed-position layout

Reference no: EM132123

Questions Cloud

Explaining how securitization operates : Banks find it more profitable to lend money as the margin on lending is much higher than any other banking activity. However, banks have to assess credits risks and take necessary measures to reduce and mitigate their risks. After explaining ho..

Why are incoterms important in international trade : Why are incoterms important in international trade?, Discuss the risks that an exporter faces when dealing on open account, Explain the risk management process and the importance of reporting and communication in this process.

Explain the distinction between prediction and forecasting : Explain the distinction between Prediction and Forecasting?, Why Forecasting is significant in decision making?, Define Delphi technique of Forecasting. What are the various decisions operation managers are called upon to make in the manufacturing ..

Deliberate the strategic importance of forecasting : Explain the meaning of forecasting. Support your answer by means of appropriate examples in the business context, Deliberate the strategic importance of forecasting

Explain what is meant by capacity management : A customer waiting in line is potentially a lost customer. Choose a service organisation of your choice, suggest and explain the strategies that operations managers could use to make waiting less painful, Explain what is meant by capacity manageme..

Describe the needs that operational managers : From the perspective of the transformation process, explain the major differences that exist between the service industries and manufacturing industries, Describe the needs that operational managers are attempting to satisfy by the introduction of ..

Quality and productivity are the 2 sides of the same coin : E Deming was against performance appraisal. You are required to comment on the arguments put forward by E Deming, Quality and productivity are the 2 sides of the same coin. Comment on this statement

Identify and explain the reasons why employees resist change : There are multiple reasons why some people resist change. Adding to this complexity is the fact that sometimes the stated reason hides the real and more deeply personal reason. It is also argued that resistance to change is a normal phenomenon in ..

Explain key principles of total quality management : Total Quality Management (TQM) is a total organizational approach for meeting customer needs and expectations that involves all managers and employees in using quantitative methods to improve continuously the organisation's processes, products and..

User Account

All Pages