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Explain what is meant by a research design

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Reference no: EM132924348

a) Explain what is meant by a research design. What are different kinds of research designs? Give examples

b) You want to investigate the specific effects of specific emotions on customers' behavioral responses to failed service encounters across industries. Discuss the design decisions that you as a researcher will make to investigate this issue, giving reasons for your choices.

Reference no: EM132924348

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